Your invoice number is above the barcode on the invoice. We use this number to check the details of the parts you have purchased.
The stock number is to the left of the purchased part. This number is in brackets.
By providing a good description, we know exactly what we need to recondition. We charge a deposit in order to continue supplying certain parts.
Defective electrical components mainly involve parts that are operated digitally or electrically. These parts may be damaged internally.
Also provide your mileage and any error messages or error codes.
Defective mechanical components mainly involve parts that are mechanical or have visual defects. For example a 5th group that grinds in a gearbox.
If you receive a damaged part, this may have been caused during transport. Take a picture of the package and attach it. Describe exactly what is wrong with your part. We can then identify the cause of the damage as soon as possible.
If something is damaged during transport, it must be reported within 24 hours.
Did you order a part, but it turns out that it is not the correct part? Describe here as accurately as possible which part you incorrectly ordered and which part you actually need. We will then search for the correct part together.
Did you receive the wrong part? Describe here as accurately as possible which part you incorrectly received and which part you actually need. We will then search for the correct part together.
Did you order a part that you do not actually need? Describe the reason why you no longer need it, for example that a customer order fell through or other/incorrect diagnosis.
Now that all the information is in order, you can send the request. Our staff will process the request and get back to you by e-mail as soon as possible.