Frequently Asked Questions

What is the difference between the Parts Company and the Car Company?

The Bart Ebben Parts Company and the Bart Ebben Car Dealership are both located at Sluisweg 18 Malden. Although we work closely together, they are separate companies, see the difference here:

At Bart Ebben Parts Company we sell new and second-hand parts. We dismantle cars and ensure that we always have the right parts in stock for the customer.

At Bart Ebben Car Dealership you can buy used cars, have an MOT inspected and have your car repaired.

How do I contact you?

You can contact Bart Ebben in the following ways:

• You can call 024-3488011
• Send an email to [email protected]
• You can ask a online question (orange button bottom right)
• By Filling in a contactform
• You could come to our location on Sluisweg 18 Malden (monday to friday, see openingshours)

What are the opening hours?

• Monday - Thursday: 8:30 - 17:30
• Friday: 8:30 - 17:00
• Saturday: Only the Car Dealership open
• Sunday: Closed

What language do we speak at Bart Ebben?

Here at Bart Ebben we speak Dutch, German and English.

For the Dutch site go to bartebben.nl
For the German site go to bartebben.de
For the English site go to bartebben.com

Do you have any physical shops?

No, but you can pick up your pre-ordered parts at car dealership Bart Ebben in Malden.
We also send parts to garages throughout the country that can install the part for you. All with next-day delivery.

Where can I read reviews about Bart Ebben?

We at Bart Ebben strive to deliver the perfect part. This makes our customers very positive and they show this by writing reviews about our company. Here you can read the reviews:

• Click here for all Trustpilot reviews
• Click here for all Google reviews

Which brands do you sell parts from?

We are specialized in parts for Citroën, DS and Peugeot.

We know everything about the cars made by Stellantis.
Stellantis is a merger between PSA (Peugeot Société Anonyme) and FCA (Fiat Chrysler Automobiles).

We have the following brands in stock:

Citroën

DS

Peugeot

Bentley

Bmw

Daihatsu

Fiat

Ford

Iveco

Jaguar

Jcb

John Deere

Lancia

Leyland Daf

Mazda

Mitsubishi

Nissan

Opel

Renault

Suzuki

Toyota

Volvo

How do I find a part on the website?

In order to search our large parts portfolio optimally, it is important to know what you are looking at in your search results. Here is some important information that will help you make the best choice.

• What are you searching for?
  You can search for words in the search bar, such as 'door' or 'gearbox 3008'. This will yield a huge amount of search results. We also provide filters to help you find the part you need quicker. If you want to be 100% sure of your choice, use our match guarantee. If you enter your car's chassis number in the shopping basket, our advisory team can validate whether the chosen part matches your car. There is no extra charge for this service and it does not delay delivery. Take advantage of this match guarantee for the best experience with our used parts.



• Searching by number
  In our search bar, you can search by original numbers from the manufacturer (OEM numbers) but also by the numbers that are actually on your parts (product numbers).
  
  (OEM stands for Original Equipment Manufacturer)
  
  The search results will contain many parts. We have created filters to help you sort through all these results. All results are in alphabetical order and the number of parts we have in stock is mentioned in brackets. We know the odometer reading of the donor car for almost all parts. We put this first in the information provided.



• Searching by registration number or make and model
  If you enter the vehicle registration number, the site will search for all parts that match the car you entered. There are often very many of them, so we have divided them into groups. Each group is again divided into smaller subgroups. The results from the subgroups are divided into variants.

How do I request a part?

You can always request a part from Bart Ebben, so our experts can help you as quickly as possible. This can be done in the following ways:

• To request an Engine, go to this form
• To request a Transmission go to this form
• To request an ECU, go to this form
• To request another part, click on the orange "Question?" button at the bottom right

Is everything in stock?

Yes, everything you see on the website is in stock in Malden. We have a mega warehouse where everything is ready for you, so you can get the part quickly and get back on the road.

We can also find anything that we do not already have in our warehouse and send it to you. Please use the enquiry form for this.

What are the abbreviations for a part?

If there is a number-letter combination at the beginning of the comments, this indicates the international code for quality. For example B1, where B represents the odometer reading (we now add it in kilometres) and 1 is the quality. (1 is above average, 2 fine, 3 mediocre) Please note: all our parts are quality assessed and if they do not meet our high standards, they are recycled and not included in our stock!

If there are two letters at the end of the comments, they are the initials of the quality controller.

RV = Right Front, RA = Right Rear

LV = Left Front, LA = Left Rear

LHD = Left Hand Drive, driver's seat on the left, as in the Netherlands

RHD = Right Hand Drive, driver's seat on the right, as in the UK

NFP = No Further Production, these parts are no longer made new and are therefore difficult to obtain.

Manual = Manual transmission

Auto = Automatic transmission

! = Please note! There are details.

+ & - = Additional items are present or absent (e.g. +cap +cover or -lamp)

Do you sell complete cars?

No, we at Parts Company Bart Ebben only sell parts. At Car Dealership Bart Ebben it is possible to buy complete cars.

How do you recodition parts?

We have parts reconditioned by professional companies. Not just engines, but also smaller parts, such as information displays, are reconditioned and made like new, by fitting them with a new screen, for example. We indicate this by displaying the word 'Reconditioned' in the results. This enables us to give rare parts a new life.

Where can I find the chassis number?

The chassis number is also called the VIN (Vehicle Identification Number) or frame number.

The chassis number is located:

• On the back of your vehicle registration certificate part 1 pass.
• Behind the windscreen on the left side (driver's side).
• Depending on the make and model, in many other places.
• Click here for practical information about the chassis number

Where can I find the Production date of my car?

The production day of your car can be calculated with the Citroën DS Peugeot organization number or ORGA number. Based on this date, it can be determined exactly which parts are applicable for your vehicle.

On this page you can calculate your production date

Where can I find the Color Code of my car or part?

Looking for a color code can take you a while if you don't know where to start. To order used body parts, a color code is an important factor.
This manual contains a number of useful instructions to facilitate the color code search.

How can I be sure that I am buying the correct part?

Our advice team makes sure that the part you order fits 100% if you send the chassis number with the order. You can enter the chassis number in the shopping basket.

This free check takes no extra time; the part will be delivered the next day and you can be sure that the part is exactly what you are looking for. All you have to do is add the chassis/frame number to the part you ordered.

What are the VAT rates and margin scheme?

The normal high VAT rate, for the Netherlands that is 21% and is used for new parts.
The VAT rate for the Margin Scheme is 0% and is used for used parts.

The Margin Scheme is an agreement we have made with the tax authorities, so that VAT no longer has to be charged on our used parts. (The 1st owner already did this during the 1st purchase) Behind the price is: 0% VAT (margin)

How do I see the status of my order?

When you order or return a part from Bart Ebben, you will receive a Track and Trace code via email. With this code you can see the status of your package at the relevant supplier (for example DHL, PostNL or Mainfreight).

If you can't figure it out or have any questions about this, please contact us at 024-3488011

What is the delivery time of my order?

• The Netherlands and Belgium: Next day (except for the Wadden Islands, which takes 1-2 days longer)
• Germany 1-2 days
• Europe 2-4 days
• World 2-7 days

To which countries do you deliver?

All countries around the world, except the United States of America and Russia.

Which carriers do you work with?

At Bart Ebben we mainly work with DHL when it comes to transport. In addition to DHL, we also send packages via PostNL and Mainfreight.

What are the shipping costs?

You can see the shipping costs per part in the shopping cart.
If you order multiple parts, you pay the (highest) shipping costs once only.

Car parts have various sizes and weights.
A switch fits in the smallest box and an engine has to be specially packed on a pallet. So those costs differ too.

What are the payment options?

You can pay via the following methods:

Paypal

Sofort

iDeal

Bancontact

Giropay

EPS

Belfius

KBC/CBC

Przelewy24

Credit Cards

Can I cancel my order?

To deliver your order as quickly as possible, we start working on it immediately in our warehouse! So you only have a limited time to cancel your order. Call our customer service within a maximum of 10 minutes on 024-3488011. If customer service is closed, please call as soon as possible when we reopen (Mon-Fri 8.30 am) and email [email protected] with clear details so we can cancel your order.

Why do you need the chassis number?

Many parts are visually the same but differ slightly from each other. To make sure you receive the correct part, we may validate the part you order.

We offer a match guarantee: if you give us the chassis number we can find out exactly which part your car needs. You can then be sure that the part matches your car.

The only thing you have to do is add the chassis number to the ordered part in the shopping basket.

How do I return a part?

If you wish to return a part for any of the reasons listed below, please contact us using the returnform. We will help you as soon as possible.

• It is a deposit part
• There is something wrong with the part
• The part was damaged during transport
• I received the wrong part
• I ordered the wrong part

How do I make a warranty claim?

For a warranty claim, you can apply via the Warranty application form

What should I do with a deposit part?

We charge a deposit on a number of used, revised but also new parts from our wide range. We do this to be able to continue to meet the demand for a certain part.

To return a returnable part, you can fill in the returnform

For all information about a deposit at Bart Ebben, please visit this page

What should I do if there is transport damage?

In the event of damage caused by a carrier, you can fill in the returnform
This must be requested within 24 hours and we recommend sending a photo for the best possible handling.

What should I do if I bought the wrong part?

Did you order a part incorrectly from us? Then you can fill in the returnform

What should I do if the wrong part has been delivered?

Did we deliver the wrong part? Then you can fill in the returnform

What should I do if I don't need the part?

Do you no longer need the ordered part? Then you can fill in the returnform

How do I create an account?

You can easily create an account via this link

How do I create a business account?

A business account is only available to garages with a VAT number.
To request a business account, please contact us at [email protected] or 024-3488011

Here are the benefits:

• Team Bart Ebben is available
• Advice on Diagnosis and Part Selection
• Chassis number check with every order

How do I change my data?

If you want to change your account details, you can click on your name in the top left. You can then adjust your data in various areas in the menu on the left. Most contact information can be found under the heading "Account".

How do I subscribe/unsubscribe to the newsletter?

If you want to unsubscribe or subscribe to the newsletter, you can click on your name in the top left. Here you will see a heading "Newsletters" under "Account details". Under this heading you can edit the registration status of our newsletter.

How do I log out?

If you want to log out of our website, you can click on your name in the top left. You can then click on "Logout" in the menu on the left.