Frequently Asked Questions
Company
CompanyCompany
Parts
PartsParts
Car details
Car detailsCar details
Order
OrderOrder
Return
ReturnReturn
Account
AccountAccount
Company
`Company
What is the difference between the Parts Company and the Car Company?
The Bart Ebben Parts Company and the Bart Ebben Car Dealership are both located at Sluisweg 18 Malden. Although we work closely together, they are separate companies, see the difference here:
At Bart Ebben Parts Company we sell new and second-hand parts. We dismantle cars and ensure that we always have the right parts in stock for the customer.
At Bart Ebben Car Dealership you can buy used cars, have an MOT inspected and have your car repaired.
How do I contact you?
You can contact Bart Ebben in the following ways:
- You can call 024-3488011
- Send an email to info@bartebben.com
- You can ask a online question (orange button bottom right)
- By Filling in a contactform
- You could come to our location on Sluisweg 18 Malden (monday to friday, see openingshours)
What are the opening hours?
- Monday - Thursday: 8:30 - 17:30
- Friday: 8:30 - 17:00
- Saturday: Only the Car Dealership open
- Sunday: Closed
What language do we speak at Bart Ebben?
Here at Bart Ebben we speak Dutch, German and English.
For the Dutch site go to bartebben.nl
For the German site go to bartebben.de
For the English site go to bartebben.com
Do you have any physical shops?
No, but you can pick up your pre-ordered parts at car dealership Bart Ebben in Malden.
We also send parts to garages throughout the country that can install the part for you. All with next-day delivery.
Where can I read reviews about Bart Ebben?
We at Bart Ebben strive to deliver the perfect part. This makes our customers very positive and they show this by writing reviews about our company. Here you can read the reviews:
- Click here for all Trustpilot reviews
- Click here for all Google reviews
Parts
Parts
Which brands do you sell parts from?
We are specialized in parts for Citroën, DS and Peugeot.
We know everything about the cars made by Stellantis.
Stellantis is a merger between PSA (Peugeot Société Anonyme) and FCA (Fiat Chrysler Automobiles).
We have the following brands in stock:
Citroën
DS
Peugeot
Bentley
Bmw
Daihatsu
Fiat
Ford
Iveco
Jaguar
Jcb
John Deere
Lancia
Leyland Daf
Mazda
Mitsubishi
Nissan
Opel
Renault
Suzuki
Toyota
VolvoHow do I request a part?
You can always request a part from Bart Ebben, so our experts can help you as quickly as possible. This can be done in the following ways:
Is everything in stock?
Yes, everything you see on the website is in stock in Malden. We have a mega warehouse where everything is ready for you, so you can get the part quickly and get back on the road.
We can also find anything that we do not already have in our warehouse and send it to you. Please use the enquiry form for this.
Do you sell complete cars?
No, we at Parts Company Bart Ebben only sell parts. At Car Dealership Bart Ebben it is possible to buy complete cars.
Car details
Car details
Where can I find the chassis number?
The chassis number is also called the VIN (Vehicle Identification Number) or frame number.
The chassis number is located:
- On the back of your vehicle registration certificate part 1 pass.
- Behind the windscreen on the left side (driver's side).
- Depending on the make and model, in many other places.
- Click here for practical information about the chassis number
Where can I find the Production date of my car?
The production day of your car can be calculated with the Citroën DS Peugeot organization number or ORGA number. Based on this date, it can be determined exactly which parts are applicable for your vehicle.
On this page you can calculate your production date
Where can I find the Color Code of my car or part?
Looking for a color code can take you a while if you don't know where to start. To order used body parts, a color code is an important factor.
This manual contains a number of useful instructions to facilitate the color code search.
Order
Order
How can I be sure that I am buying the correct part?
Our advice team makes sure that the part you order fits 100% if you send the chassis number with the order. You can enter the chassis number in the shopping basket.
This free check takes no extra time; the part will be delivered the next day and you can be sure that the part is exactly what you are looking for. All you have to do is add the chassis/frame number to the part you ordered.
How do I see the status of my order?
When you order or return a part from Bart Ebben, you will receive a Track and Trace code via email. With this code you can see the status of your package at the relevant supplier (for example DHL, PostNL or Mainfreight).
If you can't figure it out or have any questions about this, please contact us at 024-3488011
What is the delivery time of my order?
- The Netherlands and Belgium: Next day (except for the Wadden Islands, which takes 1-2 days longer)
- Germany 1-2 days
- Europe 2-4 days
- World 2-7 days
To which countries do you deliver?
All countries around the world, except the United States of America.
Which carriers do you work with?
At Bart Ebben we mainly work with DHL when it comes to transport. In addition to DHL, we also send packages via PostNL and Mainfreight.
What are the shipping costs?
You can see the shipping costs per part in the shopping cart.
If you order multiple parts, you pay the (highest) shipping costs once only.
Car parts have various sizes and weights.
A switch fits in the smallest box and an engine has to be specially packed on a pallet. So those costs differ too.
What are the payment options?
You can pay via the following methods:
Paypal
Sofort
iDeal
Bancontact
Giropay
EPS
Belfius
KBC/CBC
Przelewy24
Credit CardsOn account
Cash(On pickup)
Can I cancel my order?
To deliver your order as quickly as possible, we start working on it immediately in our warehouse! So you only have a limited time to cancel your order. Call our customer service within a maximum of 10 minutes on 024-3488011. If customer service is closed, please call as soon as possible when we reopen (Mon-Fri 8.30 am) and email info@bartebben.com with clear details so we can cancel your order.
Why do you need the chassis number?
Many parts are visually the same but differ slightly from each other. To make sure you receive the correct part, we may validate the part you order.
We offer a match guarantee: if you give us the chassis number we can find out exactly which part your car needs. You can then be sure that the part matches your car.
The only thing you have to do is add the chassis number to the ordered part in the shopping basket.
Return
Return
How do I return a part?
If you wish to return a part for any of the reasons listed below, please contact us using the returnform. We will help you as soon as possible.
- It is a deposit part
- There is something wrong with the part
- The part was damaged during transport
- I received the wrong part
- I ordered the wrong part
How do I make a warranty claim?
For a warranty claim, you can apply via the Warranty application form
What should I do with a deposit part?
We charge a deposit on a number of used, revised but also new parts from our wide range. We do this to be able to continue to meet the demand for a certain part.
To return a returnable part, you can fill in the returnform
For all information about a deposit at Bart Ebben, please visit this page
What should I do if there is transport damage?
In the event of damage caused by a carrier, you can fill in the returnform
This must be requested within 24 hours and we recommend sending a photo for the best possible handling.
What should I do if I bought the wrong part?
Did you order a part incorrectly from us? Then you can fill in the returnform
What should I do if the wrong part has been delivered?
Did we deliver the wrong part? Then you can fill in the returnform
What should I do if I don't need the part?
Do you no longer need the ordered part? Then you can fill in the returnform
Account
Account
How do I create an account?
You can easily create an account via this link
How do I create a business account?
A business account is only available to garages with a VAT number.
To request a business account, please contact us at info@bartebben.com or 024-3488011
Here are the benefits:
- Team Bart Ebben is available
- Advice on Diagnosis and Part Selection
- Chassis number check with every order
How do I change my data?
If you want to change your account details, you can click on your name in the top left. You can then adjust your data in various areas in the menu on the left. Most contact information can be found under the heading "Account".
How do I subscribe/unsubscribe to the newsletter?
If you want to unsubscribe or subscribe to the newsletter, you can click on your name in the top left. Here you will see a heading "Newsletters" under "Account details". Under this heading you can edit the registration status of our newsletter.
How do I log out?
If you want to log out of our website, you can click on your name in the top left. You can then click on "Logout" in the menu on the left.