Frequently Asked Questions
We specialise in Peugeot, DS and Citroën parts.
We know all about the cars made by Stellantis.
Stellantis is a merger between PSA (Peugeot Société Anonyme) and FCA (Fiat Chrysler Automobiles) and manufactures a lot of makes and models, such as:
- Fiat (various models)
- Ducato (various models)
- Opel (various models)
- Vauxhall (various models)
- Toyota (various models)
- Lancia (various models)
- And many more; check out stellantis.com
Our advice team makes sure that the part you order fits 100% if you send the chassis number with the order. You can enter the chassis number in the shopping basket.
This free check takes no extra time; the part will be delivered the next day and you can be sure that the part is exactly what you are looking for. All you have to do is add the chassis/frame number to the part you ordered.
Many parts are visually the same but differ slightly from each other. To make sure you receive the correct part, we may validate the part you order. We offer a match guarantee: if you give us the chassis number we can find out exactly which part your car needs. You can then be sure that the part matches your car. The only thing you have to do is add the chassis number to the ordered part in the shopping basket.
The chassis number is also called the VIN (Vehicle Identification Number) or frame number.
The chassis number is located:
- On the back of your vehicle registration certificate part 1 pass.
- Behind the windscreen on the left side (driver's side).
- Depending on the make and model, in many other places.
- Click here for practical information about the chassis number
- Ordered before 5.00 pm:
- The Netherlands and Belgium: Next day (except for the Wadden Islands, which takes 1-2 days longer)
- Germany 1-2 days
- Europe 2-4 days
- World 2-7 days
All countries around the world, except the USA.
You can see the shipping costs per part in the shopping cart.
If you order multiple parts, you pay the (highest) shipping costs once only.
Car parts have various sizes and weights.
A switch fits in the smallest box and an engine has to be specially packed on a pallet. So those costs differ too.
No, but you can pick up your pre-ordered parts at car dealership Bart Ebben in Malden.
We also send parts to garages throughout the country that can install the part for you. All with next-day delivery.
Yes, everything you see on the website is in stock in Malden. We have a mega warehouse where everything is ready for you, so you can get the part quickly and get back on the road.
We can also find anything that we do not already have in our warehouse and send it to you. Please use the enquiry form for this.
Use the colour code to find a body part in exactly the same colour as the car. Check this page to find your colour code.
If you wish to return a part for any of the reasons listed below, please contact us using the return form. We will help you as soon as possible.
- It is a deposit part
- There is something wrong with the part
- The part was damaged during transport
- I received the wrong part
- I ordered the wrong part
A business account is only available to garages with a VAT number
Bart Ebben Pro advisory team is at your disposal
Advice on diagnosis and part selection
Chassis number check with every order
To deliver your order as quickly as possible, we start working on it immediately in our warehouse! So you only have a limited time to cancel your order. Call our customer service within a maximum of 10 minutes on +31 (0)24-3488011. If customer service is closed, please call as soon as possible when we reopen (Mon-Sat 8.30 am) and e-mail firstname.lastname@example.org with clear details so we can cancel your order.
Or send us an inquiry and we will search for you. Click here.
Bart Ebben Specialist Citroën | DS | Peugeot has been a brand specialist in original used parts for over forty years. With more than 65,000 parts in stock and a truckload of knowledge of historical part data, we can make connections between cars and parts like no other and we always ensure the exact matching part for your car.